ewayfurniture web store FAQ section

Curbside Shipping: Curbside Shipping is when the product is shipped to the "curb". The delivery will be made with one driver and it is the customer's responsibility to bring the furniture inside the delivery address. Additional people may be required depending on the size of the order being delivered. The shipper’s obligation is to unload the shipment to the customer's curbside. White Glove Delivery: Items are shipped directly to a delivery company in your local area. The local delivery company will call you for a specific delivery appointment. The items will be delivered, unpacked, setup and the packing debris will be removed. This service is an additional charge. Please call 1-800-497-6002 or email for a specific quote [email protected]. Using your own Carrier: You can choose to use your own carrier. You will assume the full responsibility in arranging the shipment; Bill of Lading and payment to your carrier. eWay Furniture will not responsible for any damages that may occur when you use your own carrier. Pick-up: Items can be picked up at our warehouse. Please call or email for details regarding pick-up.

There is a one year manufacturers warranty on defects. The warranty will only apply to the original buyer at the original place of delivery. In the event of defective merchandise, eWay Furniture, at its option, reserves the right to choose to repair or replace in order to correct the defect. eWay Furniture will reserve the right to hire a furniture repair specialist to inspect and determine if the item(s) are to be repaired or replaced. eWay Furniture must receive written notice and if possible photographs of the defect within the one year period. Warranties do not cover: * Damage caused from misuse or abuse * Items that are modified, altered or changed in any way * Discoloration from sunlight or other sources of light * Natural variations in marble, leather or wood products * Fading or Shrinking of fabric * Wear and tear

Most items are in stock and will be shipped from our warehouse in 4-5 business days after thorough inspection and packing. From the time it leaves our warehouse, it typically takes between 5 and 6 business days to arrive to you. Some low inventory items can take between 6 and 7 weeks to ship. Please call 512-454-7600 or email [email protected] to ask about a specific item(s).