 |
General Policy
In the event of damaged or defective merchandise, the seller will, at its option choose to repair or replace in order to correct the damage or defect.
For curbside delivery, the delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items. We do offer white glove service with inside set up and packaging removal at an additional cost, please inquire. Please note: unless you purchase white glove service some assembly may be required. Level of assembly will vary based on merchandise.
If unloading your merchandise: We assume no risk and/or liability for any personal and/or property damage that may occur as a result.
All damage or manufacturing defects claims must be filed with pictures to our customer service department within 3 days of the receipt of your order.
Shipping Time Frames and Non-Typical Deliveries
We typically find deliveries occur within our estimated timelines, however we can not control exact delivery times, and do not guarantee delivery dates. Please note that holidays and inclement weather can cause a short delay. Non-Typical Deliveries If an unusual or non-typical delivery presents itself, we must be informed prior to shipment so that arrangements can be made. These situations may be subject to additional time and charges involved. Examples of unusual or non-typical deliveries include but are not limited to: • Military facilities • High rise offices or apts. Etc…, above 2 flights of stairs if no elevator is available or furniture doesn't fit on the elevator • Spiral, narrow, or other special stair configurations • Remote, rural or mountainous deliveries • Island residences or business requiring access by ferry or inner city deliveries ie: New York City
Cancellation Policy
Orders placed are charged and processed quickly. Once we receive your order, we immediately place the items ordered into production and process the order for shipping. Cancellations will only be accepted within 24 hours of orders being placed if item(s) have not been shipped. Please note a 15% processing fee will be charged for all cancellations.
If item(s) are ordered and placed in “backorder” due to short supply or no supply at the time the order(s) were placed, the above cancellation policy still applies. We place your order into production and commit for shipment of the item(s) in your order. ▪Item(s) that are shipped cannot be cancelled. However, you may take advantage of our return policy.
Return Policy
Your Satisfaction Guarantee – For your convenience we offer a 30 day money back guarantee. If for any reason you are unhappy with your new furniture, you can return it for a refund. We ask that you please contact us within 30 days of your furniture delivery and we will give you a return authorization number. Once the furniture is received by eWay Furniture, in the original packaging with no damage and in new condition, we will refund the price of your furniture minus all actual shipping charges to your home and back to eWay Furniture. Customer is responsible for arranging and paying for the return shipping.
|
